FAQ


Which methods of payment do you accept online?

The site accepts PayPal, apple pay and credit card payments.

How do I know when my order has been received?

An email will automatically be sent to you as the order is processed.

How long will it take to receive my order?

Due to the current Covid-19 situation, orders are taking longer to process. All of my prints are personalised by hand so it can take up to three weeks for your print to arrive if you live in the UK and up to six weeks for international orders.

Will I have to sign for my delivery?

Yes, all orders are sent via Royal Mail tracked and signed for.

What if I’m not in when you deliver?

If you are not there to receive your delivery, you will be left a card by Royal Mail saying the package can be picked up at your nearest Post Depot.

Do you deliver to post office boxes addresses?

No unfortunately I do not.

Do you deliver to other countries besides the UK?

Yes, delivery is worldwide. See the delivery page for shipping costs and delivery time. This might vary while there are shipping issues due to Covid-19.

Can I change or cancel my order after it’s been placed?

You reserve the right to cancel your order for a full refund before it has been dispatched. Once it has been dispatched you will need to return the item as stated on the returns page.

What is your Returns Policy?

Please refer to our Delivery & Returns page for more details.

How long might a refund take?

Please refer to Delivery & Returns page for more details.

How do I return my order?
Please email me at opakeoner@gmail.com and refer to Delivery & Returns page for more details.